AOL ~ Apple ~ Earthlink ~ Dell ~ Microsoft ~ Trend Micro ~ Zone Alarm ~ Norton ~ McAfee ~ Sygate
Trend Micro (PC Cillin)
- (888) 608-1009
(Mon – Fri 5 a.m.– 5 p.m. U.S. Pacific Time except on holidays)
Toll-free Premium Phone Support
 | Call 877-365-ZONE (9663) |
| Hours of operation: 8:00AM to 5:00PM, Pacific Time, Monday through Friday (excluding major holidays) |
| Cost is $2.95 per minute, billed to your Visa, MasterCard, American Express, or Discover card |
| Products supported: All ZoneAlarm® firewalls, all IMsecure™ instant messaging security products |
900 Premium Phone Support
| Call 900-988-ZONE (9663) |
| Hours of operation: 8:00AM to 5:00PM, Monday through Friday (excluding major holidays) |
| Cost is $2.95 per minute, billed to your phone bill |
| Products supported: All ZoneAlarm® firewalls, all IMsecure™ instant messaging security products |
| Standard Consultation - (877) 832-2811 Standard Consultation is a managed, "do-it-yourself" option that includes diagnosis and a plan of action. $39.95 US |
| Premier Consultation - (877) 832-2811 Premier Consultation is a full-service option that includes a diagnosis and plan of action, plus step-by-step assistance through the process. $69.95 US |
| Per Minute Consultation - (900) 646-0004 Access Premier Consultation services at the rate of $4.95 per minute, charged to your telephone bill. For Norton AntiVirus for Macintosh, call 900-646-0034. |
| Priority Phone (Pay-per-Minute 800 Number) - Available daily, 5am-11pm Pacific | |
| Speak with our most
experienced and skilled technicians, about simple or complex product support
issues. Cost: $2.95 per minute, first two minutes free. Credit Card is Required Average Call Length: 12 minutes Estimated Wait Time: 90 seconds |
|
| Priority Phone (Pay-per-Minute 900 Number) - Available daily, 5am-11pm Pacific | |
| No credit card? No
problem... Speak with our most experienced and skilled technicians, about
simple or complex product support issues - billed to your home phone. Cost: $3.95 per minute, first two minutes free. For U.S. customers only. Average Call Length: 12 minutes Estimated Wait Time: 90 seconds |
|
| Priority Phone (Pay-per-Incident) - Available daily, 5am-11pm Pacific | |
| Speak with an experienced
technician who can walk you through the longer, more complicated product
support issues. Cost is $39.00 per single
incident (expires once your issue is resolved or it has not been used with
48 hours of purchase). Average Call Length: 27 minutes Estimated Wait Time: 5 minutes |
Product Support for the Sygate Personal Firewall is
provided via the forums only.
Click here to request support via the
Sygate
product forums.